Welcome to Coco Chien!

Delivery & Returns

We know you will be eager to unwrap your new purchases so we aim to deliver all of our products within 5 working days. If for any reason your order will take slightly longer, we will contact you to let you know straight away and if part of your order is temporarily out of stock we will contact you with an estimated delivery date.

If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail but most parcels will be delivered by courier. If you are out when the courier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date or depot collection.

We currently ship to UK and Ireland.  We will be offering international shipping in the near future.  If you would like to place an order for international delivery, please e-mail us sales@cocochien.co.uk before placing your order and we will do our best to accomodate your request.

Returns & Refunds

When you tear open that Coco Chien packaging, we want you to be thrilled with what’s inside – so if you’re not, we will be happy to offer a refund or exchange.

If you wish to return an item, please advise us by email returns@cocochien.co.uk stating your name, order number and address, we can then help you with your return – making the process as easy as possible.

Please make sure that anything you would like to return is unused, in a saleable condition, with any labels still attached and in its original packaging. 

Returns must be made within 7 working days from the day that you receive your order and the cost of returns will be the responsibility of the customer. A full refund will be processed within 21 working days on receipt of the returned purchase, excluding initial delivery charges. 

We strongly recommend that any returns sent back to Coco Chien are done by registered post as we sadly cannot accept any liability for goods that are lost or damaged on return.

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