Welcome to Coco Chien!

Terms & Conditions

Please read these terms and conditions carefully before making a purchase from Coco Chien.

By using Coco Chien you agree to the bound by these conditions. Any contract between us, whether for the use of the site or in relation to the purchase of products and services through the site will be governed by UK Law. Coco Chien may modify the terms & conditions from time to time. If you do not agree to any change to the terms & conditions then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate and up-to-date in all respects. Should any of your registration information change, please notify us at woof@cocochien.co.uk.

The account password you provide should be unique and kept secure, and you must notify Coco Chien immediately of any breach of security or unauthorized use of your account.

Please refer to our ‘Privacy Policy’ for information about how we use your data.

Placing an Order

Select the item/s that you wish to buy and they will be added to your shopping bag. You can remove items from your shopping bag at any stage prior to proceeding to checkout. Once you are happy with everything in your bag and you have finished shopping proceed to checkout. You can then choose your delivery address, will be advised of your total, including shipping costs and then prompted to select your method of payment. When you have entered your payments details through our secure system you will receive an email confirmation of your order which shall detail all of the products you have ordered. This does not act as a guarantee and if there are any problems we will contact you as soon as possible.

Please note when placing an order with Coco Chien you will be automatically added to our mailing list, which we won’t share with any third parties, and you will receive updates on products, news and special offers. If you wish to be taken off the list you will need to select the unsubscribe option on any of the communications sent to you or alternatively email woof@cocochien.co.uk marking your email ‘unsubscribe’.

Cancelling an Order

If you wish to cancel an order please email us at orders@cocochien.co.uk including your name, order number and address. If your order has already been dispatched please follow our returns policy, which can be found in our ‘Delivery & Returns’ section.


We accept payment from most credit card and debit cards - Visa, MasterCard, Visa Debit, Visa Delta and Electron cards. All credit/debit card transactions are processed using Worldpay, a secure online payment gateway that encrypts your card details in a secure host environment. Coco Chien does not store your payment details.

Worldpay are used by companies all over the world for their secure systems, for more information please see www.worldpay.com

To help ensure that your shopping experience is safe, simple, and secure, Coco Chien uses Secure Socket Layer (SSL) technology.


All prices shown are displayed in British pounds Sterling (£) and are inclusive of VAT at the applicable rate. These prices are subject to change if items are subject to markdowns at any time during the selling period.

Where products are delivered to you outside of the European Union you will be responsible for paying any local sales tax or import duties arising at the delivery destination, which are not included in the price of the products.

Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Product Information

We take great care in ensuring that all the details and descriptions about our products are as accurate as possible and always aim to keep the website up to date with any changes. Coco Chien reserves the right to withdraw any products from the website at any time. All products displayed on this website are available only whilst stocks last.

Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

All photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products. Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior dispatch, please contact us on orders@cocochien.co.uk. If your order has already been dispatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

Trademarks and Copyright

Our trademarks include (amongst others) the Coco Chien name & logo. These trademarks may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade marks. All other trademarks are the property of their respective owners.

All content included on this website (including, without limitation, the trademarks of Coco Chien, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of Coco Chien, its affiliates and licensors and as such is protected by international and UK copyright and other intellectual property laws.

Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement.

Governing Law

These terms of use are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.

We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

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